FAQs

    Update Firmware

    Improvements running on the firmware located inside of the Cobblestone are done on a regular basis in order to enhance the user’s experience. Please update your firmware to obtain the latest improvements and to avoid running into issues such as:
    1. 1. Unable to see a music service in my MUZO App even though its listed as a supported music service.
    2. 2. Issues streaming music from your NAS device.
    Follow the steps below to update your firmware automatically:
  • 1. Open your MUZO player app and refresh your “Device List” page by swiping down on the screen.
  • 2. The app will prompt you to download firmware updates for any Cobblestone that does not have the latest firmware version.
  • If this does not work for any reason, you can take the following steps to manually update your firmware:
  • 1. Connect your smartphone to the Cobblestone Wi-Fi hotspot by selecting the Cobblestone Wi-Fi SSID located in your wireless connection.
  • 2. Put this link in your browser: http://10.10.10.254
  • 3. Click the “System” tab and click on “Online Update”. Please update if needed.
  • 4. Click on the “Status” tab to check the current firmware version

  • Cobblestone Wi-Fi Password Protection

  • 1. Open the Muzo App and swipe right to “Device “List.
  • 2. Select gear iconfor the Cobblestone you want to add a password to.
  • 3. Select “Speaker info”
  • 4. Scroll down to "Add Password Protection" and select it.
  • 5. Create password and select confirm.

  • Multi-Room Feature

  • The multi-room feature allows you to either synchronize music throughout your home or play different music in each room, which is controlled all on one smartphone or tablet.
  • Follow the steps to use the multi-room feature:
  • 1. Plug in a Cobblestone to each powered speaker.
  • 2. Configure it to your Wi-Fi network.

  • Finding the Firmware Version

  • 1. Select Select gear icon in Device List page.
  • 2. Select Speaker Info.
  • 3. Check Firmware Version.
  •    

    Power cycling the Cobblestone

  • Powercycling the Cobblestone can resolve issues like:
  • 1. Cobblestone crashing
  • 2. What do I do if the Cobblestone hangs and requires reboot?
  • 3. I'm unable to connect to Spotify, what do I do?
  • 4. What do I do if the Cobblestone hangs and requires reboot?
  • Steps to Power Cycle the Cobblestone:
  • 1. Take out the plug connected to the Cobblestone.
  • 2. Wait a couple seconds and then put the plug back into the Cobblestone.

  • Initiating a Factory Reset
    (fixes Wi-Fi connection issues)

    Method one:

    1. Locate the WPS on the back of the unit and press it for 6-8 seconds.

    Method two:

  • 1. Open the MUZO app and swipe left to access your “Device List”.
  • 2. Find the unit you want to reset and select gear icon
  • 3. Select “Speaker Info” and scroll down to find “Restore Factory Settings”.

  • Streaming music from my Mac or PC

    You can stream music from your laptop to the Cobblestone through the following methods:
  • 1. iTunes Airplay on Mac or PC
  • 2. Windows Media Player on a PC
  • 3. Spotify Connect (Spotify Desktop Client) on your laptop

  • Hide SSID

  • 1. Open your MUZO player App to "Device List" and select gear icon
  • 2. Select "Speaker Info”
  • 3. Select "Need Hide SSID"

  • Alternative ways to connect the Cobblestone to Wi-Fi

  • If you are having trouble connecting your Cobblestone to your Wi-Fi connection, please take a look at the 2 alternatives listed below.

  • Method 1:

    1. Go to your phone's Wi-Fi settings and choose the device name that is for your Cobblestone.

  • 2. Go back to your Muzo App snd select your Wi-Fi network. Please enter your password.
  • Method 2:

  • 1. Connect your phone or laptop with your Cobblestone directly by finding the SSID in your Wi-Fi setting.
  • 2. Launch an internet browser in your device and enter http://10.10.10.254. Click the Wi-Fi button in the top left corner of the page.
  • 3. Select the wifi network that you want to connect to. Enter the password to connect.

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